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Return Policy
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Last updated April 30, 2022

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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only . Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at oli@9senses.co.nz to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,  place the item securely in its original packaging  and include your proof of purchase,  and mail your return to the following address:

 

9senses

Attn: Returns

RMA #

244 Stanley Road, Wainui 3198, New Zealand

 

Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return . Please allow at least seven (7) days from the receipt of your item to process your return .  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.  We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

 

+64276522256

oli@9senses.co.nz

 

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